Delivery and Shipping Policy
Quantum Aesthetics Kozmetik Anonim Şirketi Delivery and Shipping Policy
Welcome to Quantum Aesthetics Kozmetik, your trusted source for premium beauty and skincare products. We are committed to ensuring that our customers are fully satisfied with their purchases. Our return and exchange policy has been designed to ensure transparency, protect consumer rights, and maintain high service standards. Please read the policy below carefully to fully understand your rights and obligations.
1. General Terms and Conditions
As Quantum Aesthetics Kozmetik Anonim Şirketi (“Quantum”), we prioritize customer satisfaction and strive to offer products of the highest quality. This policy sets forth the procedures and conditions governing the shipment and delivery of products purchased by you. By placing an order through our website, you acknowledge and agree to the following terms.
2. Delivery Period
The estimated delivery period for your order is 30 days. However, this timeframe may vary during peak periods or under exceptional circumstances. You will be notified once your order has been dispatched.
3. Shipping Fee
Except for ongoing promotional offers, shipping costs are borne by the buyer. Your orders are delivered via Yurtiçi Kargo Servisi A.Ş.
4. Delivery Address
When placing your order, you must enter your delivery address accurately and completely. If you wish to change the delivery address after your order has been confirmed, you must contact customer service as soon as possible. In cases where the order cannot be delivered due to an incorrect or incomplete address, any additional shipping costs shall be borne by the buyer.
5. Product Damage
Our products are carefully packaged with appropriate precautions to prevent any damage during shipment. However, in rare cases, damage may occur during transportation. Please ensure that the product and its packaging are intact when receiving your order. If you detect any damage to your product:
• Inspect the package in the presence of the courier.• Do not accept the damaged product and request the courier to issue a “Damage Assessment Report”.• Contact our customer service as soon as possible regarding the issue.• Please note that if you accept a damaged product and fail to have a report issued by the courier, you may encounter issues during the return process. • You may also contact our customer service for products that do not reach you or are lost during shipment.
6. Return Procedure
Quantum reserves the right to take necessary measures in the event of any irregularity or fraudulent activity related to return and exchange processes. If you wish to return a delivered product, you may refer to our Return Policy.
7. Contact Information
If you have any questions regarding our shipping, return, or exchange policy, please contact us at:
• Company Name: Quantum Aesthetics Kozmetik Anonim Şirketi
• Customer Service Email Address: support@quantumaesthetics.com
• Customer Service Phone Number: +90 216 510 22 97
• Postal Address: Caddebostan Mahallesi, Bağdat Caddesi, Köksal Apartmanı No: 317, Daire: 9 Kadıköy / Istanbul, Türkiye
We are committed to providing exceptional service to our customers and resolving any issues you may encounter.
Thank you for choosing Quantum for your beauty and skincare needs.
